Finsbury Park care home faces closure after series of complaints

13:15 13 July 2012

The care home

The care home


A Finsbury Park care home has suspended two members of staff after receiving allegations of unflushed toilets, burnt food being served and residents going without alarm calls.

Placements have also been suspended at St Anne’s Care Home, in Durham Road, since July 4 and a full investigation is underway after the families of several residents raised grievances about the care.

As the Gazette went to press, relatives of all 41 residents were set to meet the director of Anchor, which runs the home, and Islington social services to discuss the future of St Anne’s.

The family of a 78-year-old resident known only as Mr N launched an independent investigation into his care after he repeatedly “called up crying asking to come home”.

Bird Advisory Services, in City Road, Finsbury, upheld seven out of the 10 complaints, including allegations of a large amount of faeces being left in the toilet, staff serving him burnt chicken, not giving him much-needed physiotherapy and leaving him without an alarm around his neck.

Mr N’s 75-year-old wife said: “It’s shocking – he has given so much to this country and gets nothing back. He would phone me up sobbing –he’d be better off in Pentonville Prison.”

His son added: “It’s worse than inhumane – to deny him physiotherapy and confine him to a wheelchair, impeding his progress.”

The council received several other complaints about the home, sparking the investigation.

A spokesman for the council said: “If St Anne’s is to remain a provider for vulnerable people looked after in the borough, we must satisfy ourselves that the standards are acceptable and structures in place to monitor the wellbeing of residents.”

Cllr Janet Burgess, executive member for health and wellbeing, Islington Council added: ”We are keeping families informed about the results of our investigations into these complaints.”

Irene Campbell, Anchor’s district manager for St Anne’s, said: “We recognise there are improvements to be made and are working together with the local authority and Care Quality Commission to ensure that the standards of care are as high as we would expect.”

She added: “We have held an investigation and have suspended two members of staff.

“Our customers have told us that they are very happy living at St Anne’s and we have no intention of closing the care home.”

St Anne’s hit the headlines back in 2008 when staff were found to have made a series of errors leading up to the death of resident Mary Quigley.

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