Holloway care home ‘is robbing elderly people of their dignity’

PUBLISHED: 12:07 17 May 2017 | UPDATED: 12:16 17 May 2017

Failed: Lennox House care home in Durham Road. Picture: Ramzy Alwakeel

Failed: Lennox House care home in Durham Road. Picture: Ramzy Alwakeel


A watchdog has taken action against a Holloway care home after reports of elderly people stuck in their rooms and not getting their medicine.

The Care Quality Commission (CQC) has placed Lennox House, in Durham Road, into special measures after its rating plummeted from “good” to “inadequate” in the space of just six months.

The latest report, released on Thursday, came after an unannounced inpection in January – and blasted the home’s leadership.

It found many of its 87 residents were missing medicine due to a lack of stock and staff errors, while there was little effort to stimulate people – with many stuck in their rooms.

And Lance Walker, whose 76-year-old mum moved to Lennox House in October last year, told the Gazette: “She has been in hospital since Thursday. I was told she was going for a scan. It turned out she has a fractured hip from a fall. There’s a lot of this kind of thing in the report.”

Last month, when there was a faulty plug in her room, Mr Walker arrived to find an electrician leaning over her to fix it while she was asleep.

And two weeks ago, he found a “faeces-ridden face cloth” in her bathroom, which staff had failed to clear away.

Mr Walker added: “Where is her dignity? To be fair, there is a new manager who needs time to turn things around. But there has been an inherent lack of leadership. I wish I had never moved her there.”

Alison Murray, the CQC’s head of inspection for London, said: “It is disappointing that standards at Lennox House have fallen. Although almost everyone we spoke with who used the service, relatives and friends, praised staff for their caring attitudes, we found significant shortfalls in the quality of care people received.”

Care UK, the UK’s biggest independent provider, runs Lennox House and faces losing control of it if standards don’t improve within 12 months.

Operations director Chris Hopkinson said: “Even before this report arrived, our own internal audits had identified this home was experiencing some issues and we had already started to implement a detailed action plan to bring standards up to the high levels we expect and residents deserve.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Islington Gazette visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Islington Gazette staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Islington Gazette account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Islington News Stories


Ron Granger is a third generation Chapel Market trader, and has been there himself for 40 years. He tells the Gazette how they can fight the ‘big boys’.


A fundraiser has been launched to buy a new bike for a distraught midwife who had hers stolen outside a pub in Barnsbury.


Islington Boxing Club’s future in the borough is guaranteed after it agreed a long-term lease with the council.


Inner London’s first trampoline park will finally open this weekend at the Sobell Leisure Centre.


Jeremy Corbyn has championed the efforts of a school marking a decade of opening its doors to homeless people over the festive period.


A bookkeeper managed to steal the equivalent of £92,000 from her employers over two and a half years before they realised anything was amiss.

Yesterday, 13:01

A Finsbury pub has sacked off all meat and dairy to go 100 per cent vegan.

Yesterday, 10:08

A huge ceramic tile installation will grace the new City North development next to Finsbury Park station when it opens in early 2020.


“With teenagers there’s a lot of banter, and you can really establish a relationship. You have to trust teenagers to make their own decisions.”

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most read

Show Job Lists

Digital Edition


Enjoy the
Islington Gazette
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now