Holloway care home ‘is robbing elderly people of their dignity’

PUBLISHED: 12:07 17 May 2017 | UPDATED: 12:16 17 May 2017

Failed: Lennox House care home in Durham Road. Picture: Ramzy Alwakeel

Failed: Lennox House care home in Durham Road. Picture: Ramzy Alwakeel


A watchdog has taken action against a Holloway care home after reports of elderly people stuck in their rooms and not getting their medicine.

The Care Quality Commission (CQC) has placed Lennox House, in Durham Road, into special measures after its rating plummeted from “good” to “inadequate” in the space of just six months.

The latest report, released on Thursday, came after an unannounced inpection in January – and blasted the home’s leadership.

It found many of its 87 residents were missing medicine due to a lack of stock and staff errors, while there was little effort to stimulate people – with many stuck in their rooms.

And Lance Walker, whose 76-year-old mum moved to Lennox House in October last year, told the Gazette: “She has been in hospital since Thursday. I was told she was going for a scan. It turned out she has a fractured hip from a fall. There’s a lot of this kind of thing in the report.”

Last month, when there was a faulty plug in her room, Mr Walker arrived to find an electrician leaning over her to fix it while she was asleep.

And two weeks ago, he found a “faeces-ridden face cloth” in her bathroom, which staff had failed to clear away.

Mr Walker added: “Where is her dignity? To be fair, there is a new manager who needs time to turn things around. But there has been an inherent lack of leadership. I wish I had never moved her there.”

Alison Murray, the CQC’s head of inspection for London, said: “It is disappointing that standards at Lennox House have fallen. Although almost everyone we spoke with who used the service, relatives and friends, praised staff for their caring attitudes, we found significant shortfalls in the quality of care people received.”

Care UK, the UK’s biggest independent provider, runs Lennox House and faces losing control of it if standards don’t improve within 12 months.

Operations director Chris Hopkinson said: “Even before this report arrived, our own internal audits had identified this home was experiencing some issues and we had already started to implement a detailed action plan to bring standards up to the high levels we expect and residents deserve.”

Latest Islington News Stories

Yesterday, 15:30

Violent crime in Finsbury Park has fallen since police raided a drug den surrounded by signs telling the long arm of the law to “keep out”.

Yesterday, 15:24

A bulletproof vest, 90 rounds of ammunition and £3,000 worth of class A drugs were seized during dawn raids in Islington yesterday morning.

Thu, 13:00

Wireless could be forced out of Finsbury Park if a campaign group’s latest efforts to see off the festival are successful.

Thu, 10:57

A woman in her 40s was raped in Finsbury Park last week, police have said.

Thu, 10:48

The faith leader who successfully overturned senior coroner Mary Hassell’s “cab-rank” system has criticised her new draft policy to consider every death in inner north London for possible fast-tracking.

Thu, 09:20

Workers on the Dover Court Estate whose heavy-duty uniforms left them “boiled alive” in the heatwave claim they were laid off for coming to work in shorts.

Wed, 17:48

A philanthropic pub owner is donating all proceeds raised at his venue in Clerkenwell this week to support kids through university in South Africa.

Wed, 16:50

Ten complaints about Islington Council to the ombudsman were upheld in the last year, a report reveals.


Fostering older teenagers means giving them the skills for life as an adult. Here, a supportive lodgings carer with Islington Council and young adult who has left care share their stories

Newsletter Sign Up

Islington Gazette twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read

Show Job Lists

Digital Edition


Enjoy the
Islington Gazette
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now