Search

Pensioner ‘is left in agony for days’ at Holloway care home

15:22 28 December 2012

Pauline Price (left) with her mother Lucinda Thomas

Pauline Price (left) with her mother Lucinda Thomas

Archant

An elderly woman was left in excruciating pain for two days after care home staff failed to spot that she had broken her hip, her family has alleged.

Lucinda Thomas, 89, was in pain from her neck down and could not bear to be touched.

But it is claimed that staff at Lennox House in Durham Road, Holloway, did not notice until alerted by Miss Thomas’ daughter – and then they said it could wait until the doctor visited the following day.

When Miss Thomas, who until recently lived in Upper Clapton, was eventually taken to hospital, it emerged that she had a broken hip and needed an operation.

An investigation has now been launched by Islington Council’s safeguarding team to establish exactly what happened.

Miss Thomas’s daughter Pauline Price, 66, a retired teaching assistant of Moundfield Road, Stamford Hill, is demanding answers.

Mrs Price said: “When I went there on November 8, I went to hug her and she screamed in pain. I asked her where the pain was and she said her right side up to her neck. I told one of the nurses and she said the doctor was coming the following day.

“I went to visit her on November 9 and they were about to take her to hospital by ambulance.

“The hospital confirmed she had broken her hip. She had a hip replacement on November 10.

“They said she had been in that situation, with a broken hip, for at least three days.

“Staff should have realised something was wrong. That’s the reason why I reluctantly put her into a home. I thought she was going to get 24/7 care.”

Miss Thomas, a retired factory worker who first came to the UK from Antigua in 1960 and until recently lived in Springfield, Upper Clapton, is now in a different home.

Lennox House, owned by Care UK, caters for up to 87 elderly people.

In 2008, allegations were made of two dead bodies being left in their beds for several days.

But at its most recent inspection in May, the Care Quality Commission (CQC) found that Lennox House was meeting all the essential standards of quality and safety.

Sheila Roberts, a spokeswoman for Care UK, said: “We are working closely with the local safeguarding team which is undertaking a full review of this case to agree what is in the best interests of the resident.

“Lennox is a well-run home which has received a recent favourable and fully-compliant CQC report.”

Cllr Janet Burgess, Islington Council’s executive member for health and wellbeing, said: “We take the welfare of vulnerable service users very seriously, and have launched a safeguarding investigation into this complaint. We’re unable to comment further on this case because of service user confidentiality.”

0 comments

Latest Islington News Stories

Tracey Palmer, Macmillan information and support manager at The Whittington Hospital, and Angel Bellot, the hospital's PALS and complaints manager (Picture: Eve Harris)

Two brave Whittington workers will swap the wards for the sky (and then, hopefully, the ground) when they jump out of a plane for charity this weekend.

Yesterday, 18:39
MP Andy Burnham visited the New River Green Childrens Centre, in Ramsey Walk in 2013

Parents have just hours left to respond to Islington Council’s cost-cutting plans for its early childhood service, which many fear could have a damaging effect.

Yesterday, 10:05
Service user Anna (L) with Celia from St Martin of Tours Islington (Picture: Islington Council)

What better way to enjoy the glorious sunshine than with a spot of gardening?

Thu, 11:53
Whitehall Park School has been in temporary blocks since opening in 2014. (Picture: Nigel Sutton).

Children at Islington’s £10million first free school will spend next term in a college after being forced out of their portacabins before the new building is ready.

Wed, 17:03
Adrian Carpenter

A man who stabbed a teenager to death on a Finsbury Park basketball court has been found guilty of his murder.

Wed, 15:58
Members of the Britannia Squash Club outside the the Sobell Leisure Centre. From left Richard Noble, Tim Denis, Tony Lewis, Carlos Lopez Barillas and Adam O'Brien. (Picture: Polly Hancock)

Dozens of squash players went on strike for a month after frustrations with a leisure centre boiled over.

Wed, 12:41
Leo Whittaker of Besant Court, Newington Green. Picture: Polly Hancock

Big changes have been mooted for Newington Green’s Besant Court estate, with one block facing demolition. Tenants yesterday reflected on their memories with James Morris.

Wed, 08:55
New Scotland Yard

A 23-year-old man was arrested in Finsbury Park yesterday on suspicion of funding terrorism.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Most read news

Competitions

Which book character do you share cleaning habits with?

Whether you have more in common with put-upon Cinderella, emotionally turbulent Jane Eyre, or easily distracted Mole, you’re sure to appreciate four sessions of free cleaning. Enter our quiz for your chance to win. All entrants can get £10 off their first clean when making a repeat booking.

£15k prize bundle

Imagine having the opportunity to win an incredible £15,000 bundle of some of the most amazing prizes available. Well, for one lucky contest entrant that dream could soon become a reality because we at MyOffers are offering an incredible free prize bundle that will make even the most hardened person wild with excitement.

Digital Edition

cover

Enjoy the
Islington Gazette
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now